Scaling Personalisation with AI Personas

Don’t let budgets and capacity get in the way of a personalised donor journey.

Fundraisers face a paradox. Donors expect personalised, human connection, yet budgets and staff capacity can make that impossible to do at scale. Enter AI-powered personas: custom-designed digital “colleagues” that help you communicate with different donor segments consistently, authentically, and efficiently.

In this interactive session, you’ll learn how to design fundraising-specific personas that speak in your organisation’s voice, respect ethical boundaries, and adapt to your donors’ motivations. Through guided exercises and live demonstrations, including prompt engineering, you’ll leave with ready-to-use personas and prompt frameworks you can immediately apply in your donor communications.

Learning outcomes

  • Create tailored AI personas for different donor segments including first-time givers, lapsed supporters, and loyal or major donors
  • Find out how to write structured prompts to guide your AI personas to produce effective appeals and content
  • Learn how to implement AI personas across channels to scale personalisation without losing authenticity

Speakers

Josh Hirsch
Director of Business Intelligence, NIVA Health
Joy McKee
Assistant Dean, Advancement for the College and Graduate School of Arts & Sciences, Boston University