From brilliant basics to a stellar strategy.
This workshop brings together years of experience and experimentation in fundraising, supporter experience, strategy, innovation, and human-centred design. You’ll get the tools and techniques to deliver better supporter experience right now and be supported to embed experience into your strategies, including gaining buy-in and providing evidence. You will leave with a better understanding of the capabilities required to embrace supporters’ needs, deliver a brilliant experience, and raise more money as a result.
The session is designed for anyone who is passionate about the people who make our work possible! Whether you’re responsible for hands-on delivery or setting your organisation’s strategic direction, you will leave ready to build supporter experience into your everyday work.
Learning outcomes
- Understand the principles of supporter experience and why it should be valued
- Gain hands-on experience of the tools you can use to improve supporter experience for any type of audience group
- Take away an assessment tool that can be used in any organisation to identify areas of focus and improvement